This website is operated by Static Jewellery. Throughout the site, the terms “we”, “us” and “our” refer to Static Jewellery. When you make a purchase from www.staticjewellery.com (the “website”), you agree to the terms below. These are terms are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

SHIPPING COSTS

Shipping costs are calculated during checkout based on order value, weight, dimensions and destination of the items in the order. Payment for shipping will be collected at the time of purchase.

STOCK AVAILABILITY 

All orders are subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products, and contact you to discuss your options.

If an item is on pre-order, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await the pre-order item/s. You will be provided with an estimated shipping date. Please note, this is an estimate only and is subject to change. You'll be notified by email if there is more than a few days delay on a pre-order item.

TRANSIT TIME

Generally, orders shipped domestically (within Australia) are in transit for 1 - 7 days. Orders shipped internationally (outside of Australia) are in transit for 3 - 30 days. This varies greatly depending on the shipping service selected at checkout. Delivery estimates are provided for each service at checkout.
If delivery time has exceeded the estimated time frame, please contact us so that we can conduct an investigation.

Please note: Australia Post are currently experiencing significant delays on international deliveries due to flight cancellations and government restrictions because of COVID-19.

Australia Post are working closely with partner airlines and postal operators to move items as quickly possible. Please allow up to 4 weeks for the delivery of your order. Express services will be given priority over Standard services during this time.

SAME DAY DISPATCH

Orders placed before 12 PM - AEST (UTC+10) will be dispatched the same day, otherwise, within the next business day. We operate on Monday - Friday during standard business hours, except on public holidays at which time we will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Please note: Due to unfolding COVID-19 pandemic, we're currently only dispatching orders Monday, Wednesday and Friday.

CHANGE OF DELIVERY ADDRESS

We are able to change the address at any time before the order has been dispatched. For address changes after an order has been dispatched, please contact us immediately.

DAMAGED DELIVERY

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and contact us immediately. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

MISSING DELIVERY

If the delivery time has exceeded the estimated time frame, and you believe your parcel is lost-in-transit, please contact us so that we can conduct an investigationWe will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

SIGNATURE ON DELIVERY

By default, all domestic parcels require signature on delivery. You can select to have your parcel left in a safe place by the courier. To ensure your parcel reaches you safely, we encourage you to sign for your delivery. For international deliveries, we recommend you select a service with signature on delivery. 

Deliveries made without signature are the responsibility of the receiver and are not eligible for refund or replacement if lost or stolen.

In the event that no one is home or delivery cannot be made, the parcel will be taken to the nearest post office. The courier will generally leave a missed delivery card, which will provide the details of the nearest depot where the parcel is located.

Please note: Many countries have temporarily suspended signature on delivery due to COVID-19.

TRACKING

Upon dispatch, you will receive a tracking link from which you can follow the progress of the shipment based on the latest updates made available by the shipping provider. Please allow up to 24 hours for tracking information to upload.

DUTIES & TAXES

Customs/import duties vary from country to country and (if applicable) are charged once the parcel reaches its destination country. Any charges must be paid by the recipient of the parcel. Unfortunately, we can't estimate these charges so if you are unsure, please check with your local customs authorities.

CANCELLATIONS

We are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy (https://www.staticjewellery.com/pages/refund-policy).

CONTACT INFORMATION

Questions about the Shipping Policy should be sent to us at customerservice@staticjewellery.com