Of course, please get in touch with us if you've not received your order within the estimated time frame.

Customs/import duties vary from country to country and (if applicable) are charged once the parcel reaches its destination country. Any charges must be paid by the recipient of the parcel. Unfortunately, we can't estimate these charges so if you are unsure, please check with your local customs authorities.

We want you to love your Static Jewellery. If you're not happy, neither are we. So we've made returns super quick and easy. You'll have up to 30 days to return an item for exchange, credit or a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It'll also need to be returned in the original packaging.

Please note: In the interest of hygiene, earrings and body jewellery cannot be returned. Additionally, gift cards are non-returnable.

Head over to our returns page for more information on requesting a return.

Credits are issued instantly via email. Refunds are applied to the original payment method. Depending on your bank, this can take up to 10 business days to process.

All of our jewellery undergoes rigorous quality testing so in the unlikely event an item appears to be faulty, please reach out to us.

Our jewellery is covered under a warranty period of 6 months. We'll do our best to replace or repair your jewellery or will otherwise refund you.

Head over to our returns page for more information on requesting a return under warranty.

Sterling silver is an alloy of silver containing 92.5% silver and 7.5% other metals, usually copper. Pure silver is too soft to produce jewellery, so it is alloyed with copper to make it strong.

Sterling silver is a great option for sensitive skin and with proper care it will last a lifetime. When exposed to air sterling silver will naturally tarnish over time and will require cleaning to restore shine.

Oxidised silver has been aged with a chemical; usually with liver of sulphur. The treatment is used to darken the silver and highlight fine details.

E-coating or electro-coating is a treatment that uses an electrical current to apply an ultrafine, protective layer. This coat increase shine and prevents tarnish.

The copper and other metals that makeup 7.5% of sterling silver, react to moisture and sulphur in the air, resulting in tarnish.

Other factors can speed up the tarnishing process, including:

• High humidity and air pollution
• Your skins ph balance, which can alter due to stress, diet, and/or medications
• Contact with perfumes, soaps, and lotions as well as cleaning products, bleaches and chlorine

• Avoid direct contact with perfumes, soaps and or lotions
• Remove your jewellery before showering, swimming or exercising
• Store jewellery in an airtight environment when not regularly worn.

Using a silver polishing cloth from time to time will quickly restore shine to your sterling silver jewellery.

Heavily tarnished items may require a commercial silver ‘dip’ solution, however, they won't be suitable for any jewellery with plating, oxidised silver or gemstones.

Gold Vermeil (pronounced vehr-may) is a high-quality gold plating technique.

To be considered vermeil, items must meet the following criteria:

• Have a sterling silver base
• Use gold that is at least 10k (41.7% gold content)
• Be plated at least 2.5 microns thick

Our range of gold vermeil jewellery is plated with 2.5 - 3 microns of 14k - 18k gold.

Gold vermeil is a cost effective alternative to solid gold and can be worn everyday.

The life span of gold vermeil will depend on the frequency of wear and how well it is cared for.

With proper care, your gold vermeil jewellery can last decades!

Gold Vermeil is less susceptible to tarnish despite its sterling silver base. However, it's not completely immune.

To prevent tarnish:

• Avoid direct contact with perfumes, soaps and or lotions
• Remove your jewellery before showering, swimming or exercising
• Store jewellery in an airtight environment when not regularly worn

Vermeil can be cleaned with a dry (untreated) microfiber cloth.

Gold plating is a very fine layer of gold over a base metal. Gold plating is measured in microns. 1 micron equals 0.001 millimetres. To be considered gold plate, the layer of gold must measure between 0.5 -2.5 microns.

Our range of gold plated jewellery is plated with 1 micron of 14k gold over a sterling silver base.

Gold plating is an affordable way to experience a luxury metal, but because the layer of gold is so fine, it won't last forever.

When worn frequently, you can expect your gold plated jewellery to last around 2 years with proper care. If your gold plated jewellery is worn infrequently and stored correctly it will last much longer.

You should care for your gold plated jewellery in the same way you care for sterling silver.

• Avoid direct contact with perfumes, soaps and or lotions
• Remove your jewellery before showering, swimming or exercising
• Store jewellery in an airtight environment when not regularly worn

Sterling silver on its own is slightly more forgiving, as it is able to be polished back to life. Unfortunately, gold plated jewels cannot be revived in the same way without replating, so greater emphasis should be placed on tarnish/fade prevention.