Our policy lasts 30 days. If you wish to return or exchange an item, you're welcome to do so within 30 days of purchase. To be eligible for a return, your item must be:
- In the original condition that you received it, including the original packaging
- Returned to us within 30 days of purchase
Several types of goods are exempt from being returned. In the interest of hygiene, earrings and body jewellery cannot be returned. Additionally, gift cards are non-returnable.
Sale items can be returned for credit only and are not eligible for exchange or refund.
In the unlikely event an item appears to be faulty, you may be entitled to a refund, repair or replacement for an extended period up to 3 months. Please email a photo of the fault to firstname.lastname@example.org so we can best assist you.
Refunds will be credited to the original payment method. We will send you an email to notify you once your return is processed. Please allow up to 10 business days for a refund to process.
Credit notes are issued via email in the form of a gift card and do not expire.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after purchase
Once your return request has been approved, you will be provided with further instructions on returning your item/s.
For returns within Australia and New Zealand, a return shipping label will be provided. Exchanges and returns due to fault or damage will incur no additional costs. Change of mind returns will incur a return shipping fee.
For international returns, you will be responsible for shipping costs and arranging shipping. Shipping costs for returns due to fault or damage will be reimbursed.