We aim to ship all in-stock orders within 24-48 hours Monday - Friday (excluding public holidays). You'll receive an email notification with tracking details as soon as your order has been shipped.

At the checkout, simply enter the code in the box on the right-hand side of the payment screen. When placing an order on your mobile, select 'Show Order Summary' to find the discount code entry point.

Discount codes can’t be used in conjunction with any other offer or promotion. Additionally, only one discount code is permitted per order.

We accept payment via PayPal as well as Visa, Mastercard and American Express. You can also use Apple Pay, Google Pay and Shopify Pay to speed up the checkout process.

At the checkout, simply enter the code in the box on the right-hand side of the payment screen. When placing an order on your mobile, select 'Show Order Summary' to find the gift card entry point.

If you don't spend the entire amount on your gift card the code will remain valid with your remaining amount. If you spend more than the value of the card, you can simply pay the extra amount using any of our other payment methods.

We want you to love your Static Jewellery. If you're not happy, neither are we. So we've made returns super quick and easy. You'll have up to 30 days to return an item for exchange, credit or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It'll also need to be returned in the original packaging. 

Please note: In the interest of hygiene, earrings and body jewellery cannot be returned. Additionally, gift cards are non-returnable.

Of course, if you need the same item in a different size, you can return it for exchange for up to 30 days.

Credits are issued instantly via email. Refunds are applied to to the original payment method. Depending on your bank, this can take up to 10 business days to process. 

Sterling silver is an alloy of silver containing 92.5% silver and 7.5% other metals, usually copper. Pure silver is too soft to produce jewellery, so it is alloyed with copper to make it strong.

We love sterling silver. Not only is it a great option for sensitive skin, but with proper care it will last a lifetime.

Oxidised silver has been aged with a chemical; usually with liver of sulphur.  The treatment is used to darken the silver and highlight fine details.

E-coating or electro-coating is a treatment that that uses an electrical current to apply an ultrafine, protective layer. This coat increase shine and prevents tarnish.

For the most part, yes. We always specify the nature of each gemstone in the individual product descriptions. 

When it comes to natural gemstones, individual characteristics such as colour, size, and inclusion will vary from piece to piece. These variations are what make each piece beautiful and unique.

Light conditions will also affect the appearance of a gemstone. You'll find a gemstone that appears dull indoors, often comes to life under natural sunlight.

Our jewels are designed here in Australia and are brought to life by our amazing manufacturers in Thailand.

The way each piece is produced really depends on the design. Some pieces are handcrafted and others are casted.

Our team use recycled silver and source gemstones directly from the mines.