Need some help? Browse our most commonly asked questions. You can also contact us with any queries you have.
We aim to ship all in-stock orders within 24-48 hours Monday - Friday (excluding public holidays). You'll receive an email notification with tracking details as soon as your order has been shipped.
Of course, please get in touch with us if you've not received your order within the estimated time frame.
Yes, we ship all over the world. We also offer FREE international shipping options. See our Shipping page to learn more.
Customs/import duties vary from country to country and (if applicable) are charged once the parcel reaches its destination country. Any charges must be paid by the recipient of the parcel. Unfortunately, we can't estimate these charges so if you are unsure, please check with your local customs authorities.
At the checkout, simply enter the code in the box on the right hand side of the payment screen. When placing an order on your mobile, select ‘Show Order Summary’ to find the discount code entry point.
Discount codes can’t be used in conjunction with any other offer or promotion. Additionally, only one discount code is permitted per order.
If you believe there is an error with the code, please get in touch, we'd be happy to assist.
We accept payment via PayPal as well as Visa, Mastercard and American Express. You can also use Apple Pay, Google Pay and Shopify Pay to speed up the checkout process.
At the checkout, simply enter the code in the box on the right hand side of the payment screen. When placing an order on your mobile, select ‘Show Order Summary’ to find the gift card entry point.
If you don't spend the entire amount on your gift card the code will remain valid with your remaining amount. If you spend more than the value of the card, you can simply pay the extra amount using any of our other payment methods.
If an item is available for pre-order, you will see the Pre-Order banner displayed above the product.
When you select to pre-order an item, the product will be added to your cart as if you're placing a regular, in-stock order. You'll then need to follow the checkout process as normal and pay for the item.
If your order contains a mix of pre-order and in-stock items, we will dispatch the whole order once the pre-order product is available.
Please see the product description for the estimated shipping date. Please be advised that this is an estimate only and is subject to change. You'll be notified by email if there is more than a few days delay on a pre-order product.
We want you to love your Static Jewellery. If you're not happy, neither are we. So we've made returns super quick and easy. You'll have up to 30 days to return an item for exchange, credit or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It'll also need to be returned in the original packaging.
Please note: In the interest of hygiene, earrings and body jewellery cannot be returned. Additionally, gift cards are non-returnable.
To submit a return, head over to our Returns page.
Of course, if you need the same item in a different size, you can return it for exchange for up to 30 days.
Head over to our Returns page to submit your exchange.
Credits are issued instantly via email. Refunds are applied to to the original payment method. Depending on your bank, this can take up to 10 business days to process.
All of our jewellery undergoes rigorous quality testing so in the unlikely event an item appears to be faulty, please reach out to us.
Our jewellery is covered under an extended warranty of up to 3 months. We'll do our best to replace or repair your jewellery or will otherwise refund you.
Of course, we're always happy to help. Please check out our Size Chart page for measurements and conversions. We also have a super simple Ring Sizing Tool available for purchase.
Sterling silver is an alloy of silver containing 92.5% silver and 7.5% other metals, usually copper. Pure silver is too soft to produce jewellery, so it is alloyed with copper to make it strong.
We love sterling silver. Not only is it a great option for sensitive skin, but with proper care it will last a lifetime.
Oxidised silver has been aged with a chemical; usually with liver of sulphur. The treatment is used to darken the silver and highlight fine details.
E-coating or electro-coating is a treatment that that uses an electrical current to apply an ultrafine, protective layer. This coat increase shine and prevents tarnish.
Rhodium is a highly reflective, silver-white metal related to platinum. Rhodium plating gives silver a deeper colour and will also prevent tarnish.
For the most part, yes. We always specify the nature of each gemstone in the individual product descriptions.
When it comes to natural gemstones, individual characteristics such as colour, size, and inclusion will vary from piece to piece. These variations are what make each piece beautiful and unique.
Light conditions will also affect the appearance of a gemstone. You'll find a gemstone that appears dull indoors, often comes to life under natural sunlight.
Our jewels are designed here in Australia and manufactured by our small and amazing team in Thailand.
The way each piece is produced really depends on the design. Some pieces are hand crafted and others are casted.
Our team use recycled silver where possible and source our gemstones directly from the mines.
We dedicated a whole page to this. Check out all of our Jewellery Care tips.
Some styles sell out quickly. Check the Back Soon collection to see which styles will be returning. While you're there, be sure to sign up for a restock notification on the product page to receive an email the second we restock.
We do. If you think Static Jewellery would be the perfect addition to your business please head over to our Wholesale page and submit an application.